Learn how and what product conditions that being sold in our website and our store
New parts are supplied in their original packaging and include all accessories originally packaged with the part. These parts have never been used however the original seals might have been broken.
Reconditioned items have been serviced and tested to ensure reliability and come with a full 12 month warranty. These items are fully functional but may have cosmetic imperfections and do not always come with accessories and manuals.
Service exchange is available on some items and can help you save money. Simply send us your faulty units and receive a discount on your reconditioned unit. If you are having an emergency breakdown don’t worry – we can despatch your item before receiving your faulty equipment, we refund the difference upon it’s arrival with us.
Choose between our express 48 hour and 15 day standard turnaround on repairs. All serviceable components are replaced on our repairs to make your equipment reliable. A 12 month warranty is included as standard. For more information on our repairs service please see the
Used Surplus Stock (USS)
Used surplus stock are previously used but the products are fully tested by our expert engineers. USS are working stock with marks and scratches according to use.
New Surplus Stock (NSS)
New Surplus stocks are new in its original packaging.
New Surplus Stock Ralakde Packaging (NSSRP)
RSSRP are the stock that is new but it does not have its orginal packaging. We at Ralakde pack those unit in a box.
Faulty Surplus Stock (FSS)
FSS are the stocks that are faulty and sold as faulty for spares and repairs.