Shipping Policy
Global delivery solutions for industrial automation components
Last updated: January 2025
Emergency Breakdown Service
Critical production line down? Call +44 1782 563377 for same-day dispatch within the UK
🇬🇧 United Kingdom
| Service | Transit Time | Price |
|---|---|---|
| Standard Delivery | 2-4 business days | FREE |
| Express Delivery | 1-2 business days | £5.99 |
| Emergency Same-Day | Same day (before 2PM) | £49.99 |
🇪🇺 Europe
| Service | Transit Time | Price |
|---|---|---|
| Standard Delivery | 3-7 business days | £14.99 |
| International Express | 2-4 business days | £50.00+ |
| Critical Parts Express | 1-2 business days | £125.00+ |
🌍 Rest of World
| Service | Transit Time | Price |
|---|---|---|
| International Standard | 7-17 business days | £23.99+ |
| International Express | 3-7 business days | £89.99+ |
| Priority Air Freight | 2-4 business days | £199.99+ |
💡 Free Shipping Thresholds
- • UK: Free standard shipping on all orders
- • Europe: Free shipping on orders over £500
- • Worldwide: Free shipping on orders over £1,000
🔧 Heavy Equipment (PLCs, Drives, Motors)
- • Palletized shipping for items over 25kg
- • Custom crating for sensitive equipment
- • Forklift delivery available
- • Additional £25-75 handling fee
⚡ Sensitive Electronics (PCBs, HMIs)
- • Anti-static packaging included
- • Temperature-controlled shipping
- • Fragile handling protocols
- • Insurance included up to £10,000
🚨 Hazardous Materials (Batteries, Chemicals)
- • UN3480/3481 compliant shipping
- • Dangerous goods declarations
- • Restricted to ground/sea transport
- • Additional documentation required
📦 Bulk Orders (Factory Installations)
- • Consolidated shipping available
- • Project delivery scheduling
- • Multiple delivery points
- • Volume discounts apply
⚠️ Export Controls & Compliance
Some industrial automation components may be subject to export controls and licensing requirements:
- • Dual-use technology regulations
- • Country-specific import restrictions
- • Additional customs documentation
- • Extended processing times (5-10 business days)
Order Processing Times
Standard Items
In-stock automation components
Same day dispatch
Custom Configuration
Programmed PLCs, configured drives
2-5 business days
Special Order
Sourced from manufacturer
5-15 business days
Cut-off Times
- • Same-day dispatch: Orders placed before 2:00 PM GMT
- • Next-day delivery: Orders placed before 4:00 PM GMT
- • Weekend processing: Emergency orders only (additional fees apply)
Tracking Information
All shipments include comprehensive tracking with real-time updates via SMS and email notifications.
Included with Every Order
- • Tracking number within 2 hours of dispatch
- • Email and SMS delivery notifications
- • Delivery confirmation with signature
- • Proof of delivery documentation
Premium Tracking Features
- • Live GPS tracking for urgent orders
- • Delivery time windows (2-hour slots)
- • Alternative delivery arrangements
- • Dedicated customer support line
Geographic Restrictions
Due to export regulations and safety requirements, some destinations may have shipping restrictions:
Restricted Countries
Certain countries have restrictions on industrial automation equipment. Contact us for specific country requirements and export license information.
Remote Locations
Offshore platforms, remote mining sites, and other isolated locations may require special shipping arrangements with additional costs and extended delivery times.
Size & Weight Limitations
| Service Type | Max Weight | Max Dimensions | Special Requirements |
|---|---|---|---|
| Standard Courier | 30kg | 120 x 80 x 80 cm | Hand-carry delivery |
| Pallet Delivery | 1,000kg | 120 x 100 x 180 cm | Forklift access required |
| Freight Delivery | No limit | Custom arrangements | Loading dock access |
Standard Coverage
All shipments are automatically insured against loss, damage, and theft during transit.
Standard Items
Covered up to £1,000 per shipment
High-Value Electronics
Covered up to £10,000 per shipment
Custom Coverage
Available for orders over £10,000
⚠️ Damage Claims Process
Report any damage or missing items within 48 hours of delivery:
- • Photograph any visible damage before unpacking
- • Retain all packaging materials for inspection
- • Contact our customer service team immediately
- • Claims processed within 5-10 business days
For more information about our shipping services, tracking inquiries, or special delivery requirements, contact our shipping specialists:
Phone Support
UK: +44 1782 563377
Hours: Monday-Friday 8AM-6PM GMT
Email Support
sales@ralakde.co.uk
Response within 2 hours
Shipping Center
Ralakde Ltd
Unit 5A Victoria Road
Stoke On Trent, ST4 2HS
United Kingdom
🚀 Emergency Shipping Hotline
For production-critical emergencies requiring immediate dispatch, call our 24/7 emergency line: +44 7769 515935 (after hours and weekends)
Copyright © 2025 Ralakde Ltd. All rights reserved.