Accessibility Policy
Making industrial automation accessible to everyone
Last updated: January 2025
Inclusive Industrial Automation
At Ralakde Ltd, we are committed to ensuring that our industrial automation platform is accessible to all users, including those with disabilities. We believe that everyone should have equal access to industrial automation products, technical specifications, and support services.
Legal Compliance
We comply with the Equality Act 2010 and strive to meet WCAG 2.1 AA standards.
Continuous Improvement
We regularly review and improve our platform based on user feedback and best practices.
Visual Accessibility
- • High contrast color schemes for technical specifications
- • Scalable text up to 200% without loss of functionality
- • Clear visual hierarchy for product categories
- • Alternative text for all product images and diagrams
- • Color-independent information display
- • Focus indicators for all interactive elements
Keyboard Navigation
- • Full keyboard accessibility for all functions
- • Logical tab order through product catalogs
- • Skip navigation links for quick access
- • Keyboard shortcuts for common actions
- • Escape key functionality for modal dialogs
- • Enter key support for search and forms
Screen Reader Support
- • ARIA labels for complex industrial components
- • Semantic HTML structure throughout
- • Descriptive headings for easy navigation
- • Screen reader friendly form labels
- • Status announcements for search results
- • Table headers for specification data
Motor & Cognitive Support
- • Large click targets for buttons and links
- • Generous spacing between interactive elements
- • Clear, simple language in all descriptions
- • Consistent navigation patterns
- • Error prevention and clear error messages
- • Undo functionality for critical actions
Industrial-Specific Accessibility
Technical Specifications
- • Tables with proper headers for spec sheets
- • Alternative formats for complex diagrams
- • Text descriptions of technical drawings
Product Search
- • Voice input support for part numbers
- • Predictive text for manufacturer names
- • Clear search result announcements
Quote & Service Forms
- • Step-by-step form completion guidance
- • Clear validation messages
- • Auto-save functionality
How to Search Products and Parts Accessibly
Our search function is designed to be accessible to all users. You can find our search functionality in the header at the top of every page, optimized for various assistive technologies.
🔍 Search Methods
- • Enter manufacturer's part number in the search box
- • Use the search button or press Enter key
- • Voice input supported on compatible devices
- • Predictive text helps with long part numbers
♿ Accessibility Features
- • Screen reader announces search results count
- • High contrast focus indicators
- • Keyboard navigation through results
- • ARIA labels describe search functionality
Advanced Search Tips
Multiple Part Numbers
Some parts have multiple numbers (ID number, article number). Our search engine recognizes various formats, so try different number combinations if initial searches don't yield results.
Flexible Formatting
You don't need to remove dashes or spaces when searching - our advanced search engine handles part numbers with or without these characters automatically.
Search Assistance
If you cannot find what you're looking for using our search function, our experienced team is available to assist you via email or phone. We can help with complex part identification, alternative part suggestions, and technical specification clarification.
WCAG 2.1 AA Compliance
We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards across our platform.
UK Legal Compliance
- • Equality Act 2010: Reasonable adjustments for disabled users
- • Public Sector Bodies Regulations 2018: Accessibility standards compliance
- • European Accessibility Act: Proactive accessibility implementation
- • BS 8878:2010: Code of practice for commissioning accessible websites
Testing & Validation
Automated Testing
- • Regular WAVE tool assessments
- • axe accessibility engine checks
- • Lighthouse accessibility audits
Manual Testing
- • Screen reader compatibility testing
- • Keyboard navigation verification
- • Color contrast validation
User Testing
- • Feedback from users with disabilities
- • Industrial accessibility consultants
- • Continuous improvement cycles
Personal Assistance Available
If you encounter any accessibility barriers while using our platform, or if you need assistance accessing our industrial automation products and services, our experienced team is here to help.
Assistance Services
- • Telephone support for product searches
- • Email assistance with part identification
- • Alternative format technical specifications
- • Guided quote and service request completion
Specialist Support
- • Technical documentation in accessible formats
- • Complex specification explanations
- • Alternative communication methods
- • Customized product presentations
Multiple Contact Options
Phone Support
+44 1782 563377
Monday-Friday 8AM-6PM GMT
Email Support
sales@ralakde.co.uk
Response within 2 hours
Postal Address
Unit 5A Victoria Road
Stoke-on-Trent, ST4 2HS, UK
We Value Your Feedback
Your feedback helps us improve the accessibility of our industrial automation platform. We welcome suggestions, accessibility concerns, and reports of barriers you may encounter.
Report Accessibility Issues
- • Describe the specific page or feature
- • Include your assistive technology details
- • Explain the barrier you encountered
- • Suggest potential improvements
Feedback Methods
- • Email: sales@ralakde.co.uk (Subject: Accessibility)
- • Phone: +44 1782 563377
- • Online contact forms
- • Postal correspondence
Continuous Improvement Process
Feedback Collection
Issue Assessment
Implementation
Verification
⚠️ Response Commitment
We are committed to responding to accessibility feedback within 5 business days. For urgent accessibility barriers affecting your ability to access critical industrial automation information, please call our support line for immediate assistance.
Copyright © 2025 Ralakde Ltd. All rights reserved.
Registered Address: Unit 5A Victoria Road, Stoke-on-Trent, ST4 2HS, United Kingdom