Usage Policy
Acceptable use guidelines for our industrial automation platform
Last updated: January 2025
Usage Agreement
By accessing and using our industrial automation platform, you agree to comply with this Usage Policy. These guidelines ensure a safe, secure, and productive environment for all users.
Purpose & Scope
This Usage Policy establishes the rules and guidelines for using Ralakde Ltd's industrial automation platform, including our website, services, and resources. It applies to all users, including customers, suppliers, partners, and visitors.
Platform Services
- • Product catalog and specifications
- • Quote and service request systems
- • Technical documentation access
- • Customer support resources
User Categories
- • Industrial automation professionals
- • Engineering consultants
- • Maintenance technicians
- • Procurement specialists
Platform Objectives
Secure Environment
Protecting user data and business information
Professional Community
Fostering industry collaboration
Reliable Service
Ensuring platform availability and performance
Permitted Activities
🔍 Product Research & Sourcing
- • Searching for industrial automation components
- • Reviewing technical specifications and datasheets
- • Comparing products from different manufacturers
- • Downloading product documentation for evaluation
- • Requesting quotes for legitimate business purposes
💼 Business Operations
- • Placing orders for required components
- • Submitting service requests for repairs
- • Accessing customer support resources
- • Managing account information and preferences
- • Participating in professional communications
Professional Conduct
Communication Standards
- • Respectful professional interactions
- • Accurate information in all communications
- • Appropriate language and tone
- • Timely responses to inquiries
Data Integrity
- • Providing accurate company information
- • Truthful project requirements
- • Legitimate contact details
- • Honest feedback and reviews
Resource Usage
- • Reasonable bandwidth consumption
- • Appropriate download frequencies
- • Efficient search practices
- • Responsible system resource usage
Educational & Research Use
• Academic research into industrial automation technologies
• Educational use for training and certification programs
• Professional development and continuing education
• Industry benchmarking and market research (within reasonable limits)
Strictly Forbidden Activities
🚫 System Abuse
- • Automated scraping or data harvesting
- • Overwhelming servers with excessive requests
- • Attempting to circumvent security measures
- • Reverse engineering platform functionality
- • Introducing viruses, malware, or harmful code
🔒 Security Violations
- • Unauthorized access to other user accounts
- • Sharing login credentials with third parties
- • Attempting to breach system security
- • Probing for system vulnerabilities
- • Interfering with platform availability
Misuse of Content & Services
📄 Intellectual Property Violations
- • Unauthorized reproduction of copyrighted content
- • Redistributing proprietary technical documentation
- • Using trademarks without permission
- • Creating derivative works from protected content
- • Commercial use of restricted materials
💼 Commercial Misuse
- • Reselling access to platform services
- • Using platform for competitive intelligence gathering
- • Systematic pricing data extraction
- • Creating competing services using our data
- • Bulk downloading for commercial redistribution
Inappropriate Behavior
• Harassment, threats, or abusive language toward staff or other users
• Submitting false information or fraudulent requests
• Impersonating other individuals or organizations
• Spam, unsolicited communications, or marketing to other users
• Any illegal activities or violation of applicable laws
Export Control Violations
• Attempting to access restricted technology information
• Providing false end-user certificates
• Facilitating unauthorized technology transfers
• Violating international trade regulations
Account Security
🔐 Password Security
- • Use strong, unique passwords
- • Change passwords regularly
- • Never share login credentials
- • Report suspected account compromise immediately
- • Log out from shared computers
👥 Account Sharing
- • Accounts are for individual use only
- • Contact us for multiple user accounts
- • Responsible for all account activity
- • Monitor account for unauthorized use
- • Report suspicious activity promptly
Information Accuracy
Company Details
- • Accurate business name
- • Valid registration numbers
- • Current business address
- • Legitimate contact information
Technical Requirements
- • Accurate part specifications
- • Realistic quantity requirements
- • Valid application details
- • Honest delivery timelines
Updates & Changes
- • Keep profile information current
- • Update contact details promptly
- • Notify of business changes
- • Maintain accurate preferences
Professional Conduct
• Maintain professional standards in all interactions
• Provide constructive feedback and suggestions
• Respect intellectual property rights
• Follow industry best practices and ethical guidelines
• Report platform issues or concerns appropriately
Ralakde Ltd Content
🏢 Our Intellectual Property
- • Website design, layout, and functionality
- • Proprietary software and algorithms
- • Company logos, trademarks, and branding
- • Original technical content and documentation
- • Database structures and compilations
📖 Usage Rights
- • Limited license for platform use
- • Personal and business evaluation purposes
- • Non-commercial educational use
- • Fair use for legitimate business needs
- • Rights terminate upon policy violation
Third-Party Content
• Manufacturer specifications and datasheets remain property of respective owners
• Product images and technical drawings subject to manufacturer copyrights
• Industry standards and certifications owned by issuing organizations
• Users must respect all third-party intellectual property rights
• Direct licensing required for commercial use of third-party materials
Copyright Protection
Permitted Uses
- • Viewing content for evaluation purposes
- • Printing specifications for internal use
- • Sharing links to specific product pages
- • Brief quotations with proper attribution
Prohibited Uses
- • Systematic downloading or copying
- • Redistribution without authorization
- • Creating derivative works
- • Commercial republication
Violation Consequences
Minor Violations
- • Warning notification
- • Required policy acknowledgment
- • Temporary access restrictions
- • Mandatory user education
Serious Violations
- • Account suspension
- • Service restrictions
- • Loss of premium features
- • Investigation procedures
Severe Violations
- • Permanent account termination
- • Legal action
- • IP address blocking
- • Law enforcement notification
Appeal Process
Monitoring & Detection
• Automated systems monitor for policy violations
• Manual review of reported incidents
• Regular security audits and assessments
• User reporting system for violations
• Industry standard security practices
Policy Changes
Notification Methods
- • Email notifications to registered users
- • Website banner announcements
- • Updated policy posting with revision date
- • Account dashboard notifications
Effective Dates
- • 30 days advance notice for major changes
- • Immediate effect for security updates
- • Continued use constitutes acceptance
- • Right to terminate account if disagreeing
Staying Informed
Users are responsible for regularly reviewing this Usage Policy. We recommend checking for updates monthly or subscribing to our policy notification service.
For questions about this Usage Policy, reporting violations, or seeking clarification on acceptable use guidelines, contact our policy team:
Policy Support
sales@ralakde.co.uk
Subject: Usage Policy Inquiry
Phone Support
+44 1782 563377
Monday-Friday 8AM-6PM GMT
🚨 Report Violations
To report suspected policy violations, security incidents, or inappropriate behavior, contact us immediately with "POLICY VIOLATION" in the subject line. Include detailed information about the incident, time, and any supporting evidence.
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