Privacy Policy
Your privacy and data protection are our top priorities
Last updated: January 2025
At Ralakde Ltd, we prioritize the protection and preservation of our customers' and website visitors' privacy. We will make every effort to ensure that the data collected is processed in compliance with the provisions of the Data Protection Act 2018, as well as any relevant local and additional government regulations.
Data Controller
Ralakde Ltd serves as the designated Data Controller for all personal data collected through our services.
Ralakde Ltd is a renowned global industry leader, dedicated to providing our esteemed customers with a comprehensive range of services including the supply of new, surplus, and repair solutions for industrial automation systems. Our website provides customers with the ability to purchase industrial automation products, as well as access information pertaining to the products or services displayed on this platform.
Customer Account Information
When filling out our web form to establish a new customer account, you will be prompted to provide:
- Full name
- Email address
- Telephone number
- Postal address and postal/ZIP code
- Financial status (for credit applications)
- Product/service requirements
Technical Information
- Internet Protocol (IP) addresses
- User agent (device information)
- Website usage data through Google Analytics
- Cookie data for website performance
Communication Records
We may gather information when you contact us or we contact you by email, telephone, or post. We reserve the right to monitor and/or record phone conversations for quality control and staff training purposes.
| Activity | Purpose | Legal Basis |
|---|---|---|
| Filling out website forms | Address inquiries and provide service details | Legitimate interest |
| Newsletter subscription | Provide valuable insights and service updates | Consent |
| Direct marketing | Promote relevant products and services | Legitimate interest / Consent |
| Cookie usage | Enhance website performance and services | Legitimate interest |
According to the provisions of the Data Protection Act 2018, you are entitled to exercise the following rights:
The right to be informed
About how your data is collected and used
Right of Access
Request copies of your personal data
Right of Rectification
Correct inaccurate personal data
Right to erasure
Request deletion of your data (subject to legal requirements)
Right to restrict processing
Limit how your data is processed
Right to data portability
Transfer your data to another service
Right to object
Object to certain types of processing
Automated decision-making
Rights regarding automated decisions and profiling
Opting Out
If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. Use the unsubscribe/opt-out feature in any marketing communication we send you.
Security Measures
We are dedicated to ensuring the security of our customers' data. We have implemented reliable systems, processes, and educational initiatives to safeguard against unauthorized access or disclosure.
- State-of-the-art encryption methods for desktop and network security
- Industry-standard information security protocols
- Secure processing systems compliant with Data Protection Act 2018
- Regular security assessments and updates
Data Processors
Ralakde Ltd utilizes secure systems to process personal data, including:
- Administration systems
- CRM systems
- Call recording software
- Email broadcast software
- Credit card processing services
- Third-party billing services (via secure file transfer)
Data Retention
We will retain your personal data only for the duration necessary to fulfill the purposes outlined in this policy. Email data is retained until you choose to unsubscribe. Google Analytics data may be transferred outside the European Economic Area (EEA) but cannot be used to personally identify you.
External Links
Our site features external link resources. Any links that take you away from Ralakde Ltd will not be covered by this policy. We advise reviewing the privacy policy of external websites to understand their data processing terms.
Children's Privacy
Our services are not specifically designed for or intentionally directed towards individuals who are 16 years of age or younger. We do not engage in the deliberate collection or retention of data from individuals under 16.
Data Sharing
We are obligated to disclose your data in the event of a legal requirement, such as a court order, or to mitigate instances of fraud or other criminal activities.
Policy Updates
This Privacy Policy will undergo regular assessments to ensure alignment with emerging technologies, evolving business practices, and changing customer needs. We reserve the right to modify and revise this policy as needed.
If you have any requests regarding your personal data or inquiries regarding our data handling practices, please contact us:
sales@ralakde.co.uk
Address
Ralakde Ltd
Unit 5A Victoria Road
Stoke On Trent, ST4 2HS
United Kingdom
Filing a Complaint
You are entitled to file a complaint with the Data Information Commissioners in your country of residence if you believe your data protection rights have been violated.
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